The traditional banking sector hasn’t kept pace with the changing world

6 minutes to make one of your biggest life decisions  – Hellon's findings on how the traditional banking sector hasn’t kept pace with the changing world
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Re-Designing the Future of Mobility

 
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Hellon team is growing – COVID Put Customer Experience at the Top of C-Suite Leaders’ Agenda

We are growing as companies and organisations are increasing their investments on customer experience amidst the pandemic. 
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Accelerating Sustainability Transformations within organizations

 
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Human-Centric Segmentation is the modern customer segmentation

Do you segment your customers mainly based on their age, gender, location or education without actually involving your customers? Well, you might get more accurate results by tossing a dice and assigning your customers into random segments. Let’s see why.
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It’s time to reset your strategy for post COVID-19 world

In order for a business to reset strategy for 2021, change need to start from the customer. What has changed for the customers? How much? In which direction? How can we continue to deliver value today and tomorrow? This is the perspective where the planning of the reset needs to start.
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Hellon Feel Safe helps you restore the trust and peace of mind for your customers after COVID-19

Companies and organisations which are the most likely to bounce back quickly after the Coronavirus outbreak, are the ones who can restore the feeling of safety for their customers and show that measures have been taken for improved customer safety as part of the service experience.
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Create excellent customer experiences and leave your competitors behind

It is said that gaining competitive advantage is one of the most important goals, or perhaps even the most important goal in business because it helps make sure your company is set to succeed. If a company has managed to build a competitive edge, i.e. set itself apart from its competitors, it goes without saying that none of the competitors have managed to offer an equivalent experience to their...
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Hellon and Mandatum Life: Better customer experience through service design

Customer value and customer experience are current buzzwords, and for a reason: they are important factors that tie your customers to your brand and define the quality of your business. Customer value is based on the relationship between the costs and the benefit as experienced by your client when they buy your products and services. From a service provider or a company perspective, producing...
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Five tangible business benefits of service design

As service designers, we are often asked how service design and its success rate are measured. Those considering investing in service design are also naturally interested in the tangible benefits of service design for the business and what return on investment they can expect. We tackle these questions in this blog post so keep on reading!
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